Privacy policy

Updated 25 October 2026.

Who is responsible

Jaime Micheletto, trading as doytcheva, is responsible for the personal information used to operate www.doytcheva.com, respond to print enquiries and fulfil orders. Address: 11 route du Tremplin, 74400 Chamonix, France. For privacy questions or to exercise your rights, write to hello@doytcheva.studio.

Enquiries and quotations

When you enquire about a print, we receive the information you choose to send: your contact details, the photograph reference, dimensions, finish, delivery country and information about your project. This is used to respond and prepare a quotation, on the basis of steps taken at your request before a contract. Sending an enquiry does not subscribe you to marketing.

The print enquiry link opens your email application with a suggested message. Opening the link does not send that message: you decide what to include and whether to send it. Messages are processed through email services as well as any order-management tools used for the subsequent sale. Please avoid sending unnecessary private information or photographs of people in your interior.

Orders, delivery and after-sales support

For postcard purchases and accepted print quotations, we process the identity, contact, billing, delivery, order and transaction information needed to fulfil the contract. Required checkout fields are identified when you order. Without essential information, we may be unable to process a payment, prepare a quotation or deliver an order.

For a damage claim, we may receive photographs of the print, cancelled copy, packaging and label. These support claim assessment, replacement and edition tracking. Avoid including unrelated personal information. The sales register records the photograph, edition number, sale and any cancellation or replacement, to document edition integrity and our contractual obligations and legitimate interest in accurate provenance records.

Accounting and invoicing records are processed to meet legal obligations. Store security, fraud prevention, responding to general questions and defending legal claims may rely on our legitimate interests, subject to your rights.

Newsletters

If you choose to subscribe, your email is used to send news about the work and editions on the basis of consent. You can withdraw consent by using the unsubscribe link or contacting us. Order confirmations and delivery updates are service messages.

Service providers and recipients

Information is accessible to the seller and, where necessary, providers supplying the store platform, email, payments, printing, delivery, accounting and technical support. A printer may receive production specifications or damage evidence; a carrier receives the details needed for delivery. Disclosure to authorities takes place where required by law. These categories of recipients receive information relevant to their role.

The store uses Shopify. Shopify Network Intelligence is currently enabled: Shopify processes customer and interaction data together with data from other Shopify interactions to provide enhanced services, including personalisation, advertising-related features and improvements. Shopify also processes data for its own purposes in circumstances described in its Consumer Privacy Policy. You can exercise rights concerning Shopify's own processing through its Privacy Portal. This is separate from requests about our own customer records.

International processing

The store's Shopify customer-data hosting region is currently the European Union. This does not mean all service-provider processing takes place exclusively there. Shopify and its providers may process information in other countries. Shopify describes its international-transfer safeguards, including approved binding corporate rules and standard contractual clauses where applicable, in its Privacy Policy. You may contact us for information about the safeguards relevant to processing of your information.

How long information is kept

Enquiry and quotation correspondence is retained while needed to answer the request and manage the proposed transaction. If an order follows, relevant information forms part of the order record. Contractual and after-sales records are retained for the relationship and applicable guarantee, limitation and dispute periods. Accounting documents and supporting invoices are retained for ten years where required by French law.

Edition records may be kept for the period necessary to document numbering and provenance. This does not justify retaining unrelated customer contact details indefinitely. Marketing information is kept while the subscription or commercial relationship remains relevant and, for inactive contacts, no longer than three years after the last qualifying contact for prospects or the end of the customer relationship, unless consent is renewed. An objection record may be retained to avoid contacting you again.

A deletion request does not require erasure of records that must be retained for legal obligations or an ongoing dispute. Access to retained records must remain appropriate to their purpose.

Your rights

Depending on the applicable conditions, you may request access, correction, erasure, restriction or portability of your information, object to processing based on legitimate interests, and withdraw consent without affecting earlier lawful processing. You may also give instructions regarding your information after death under French law.

Contact hello@doytcheva.studio. We normally respond within one month; any lawful extension will be explained. Identity information may be requested only where reasonably necessary to verify a request. You may lodge a complaint with the CNIL or another competent data-protection authority.

Cookies and similar technologies

Shopify uses cookies and similar technologies for store functions such as the cart, checkout, localisation and security, and for measurement and other platform functions according to the services and settings in use. Shopify's Cookie Policy lists its storefront cookie categories, purposes and durations. Some cookies last for a session; others persist for a stated period.

Non-essential tracking that requires consent must be subject to prior choice under applicable law. You can control or delete cookies through your browser settings; blocking essential cookies may prevent the cart or checkout from working. For Shopify's own processing and advertising choices, use its Privacy Portal. These controls do not replace any consent required before non-essential tracking.

Changes and contact

This notice is updated when the store's processing changes. The date above identifies the current version. Contact hello@doytcheva.studio for questions about your information.