Terms of service
Updated 25 October 2026.
1. Seller and scope
These terms govern purchases of physical photographic prints and postcard packs from Jaime Micheletto, entrepreneur individuel (EI), trading as doytcheva, 11 route du Tremplin, 74400 Chamonix, France. SIRET: 815 160 924 00016. Contact: hello@doytcheva.studio.
They apply to consumer purchases through www.doytcheva.com and to print orders agreed by quotation. These terms and the applicable quotation or product information must be supplied before the customer commits to an order. Mandatory consumer protections prevail over any inconsistent provision.
2. Prints: enquiry, specifications and quotation
A print enquiry is a request for information, not an order and not a payment commitment. We discuss the photograph, intended dimensions, finish and delivery destination with you. The quotation records the agreed specifications, edition information, price, applicable taxes, delivery charges, payment arrangements, validity period and production and delivery timescale.
The order is concluded when you expressly accept the quotation and these terms in writing. Payment follows the arrangements stated in that quotation. Production begins after the specifications have been agreed and the required payment received. No different photograph, dimensions or finish will be substituted without your agreement.
Classic prints are signed and numbered, with twelve prints in total per photograph across all sizes combined. A new size does not create another edition of twelve. Availability is confirmed before the quotation is accepted. Any separate edition conditions must be expressly identified; the twelve-print statement does not automatically apply to other series or postcard packs.
3. Postcard packs: online ordering
Small postcards are sold as a pack of ten different A6 cards, 105 × 148 mm. Large postcards are sold as a pack of ten different A5 cards, 148 × 210 mm. The additional photograph of the writing side illustrates the reverse of the cards; it is not an eleventh card.
Before confirming payment, review the pack, quantity, delivery address and full order total. You can correct these details before submitting the order with an obligation to pay. An order confirmation is sent by email. Contact us promptly if you notice an error. A requested change depends on the order's progress and does not remove statutory rights.
4. Prices and payment
Prices are expressed in euros. For postcard packs, the applicable total, taxes and delivery charges are disclosed before payment. For prints, the quotation specifies these amounts. Any destination-specific import duties or taxes not collected by us must be disclosed before you commit, where applicable. We do not add an undisclosed charge after acceptance.
Postcards are paid for using the methods offered at checkout. Print payments use the arrangements agreed in the quotation. Payment data entered into an online payment service are processed by the relevant payment provider. A later change in prices does not change an order already concluded.
5. Production, availability and delivery
The production and delivery date or period is communicated before the order is concluded, through the quotation or the online ordering process. If no date or period has been agreed, the statutory default delivery rules apply, including delivery within thirty days where applicable. If we cannot supply an agreed product, we inform you and refund amounts due rather than replace it with a different item without your consent.
Delivery is made to the address you provide. We remain responsible for loss or damage until you or a person you designate physically receives the goods, except where you independently appoint a carrier not offered by us. If delivery is late, missing or damaged, contact us. Your statutory rights concerning delivery remain applicable.
6. Withdrawal and changes of mind
The Returns policy forms part of these terms and contains the withdrawal procedure and model form.
For a print genuinely made to your individual specifications or clearly personalised, the exception in Article L221-28, 3° of the French Consumer Code applies. This is explained before acceptance of the quotation. Such an order cannot be returned or exchanged merely because you change your mind. A quotation, production after an order, a signature or numbering alone does not remove withdrawal rights.
For eligible postcard packs and other standard goods bought at a distance, you have fourteen calendar days from receipt to notify withdrawal, followed by fourteen days to return the goods. Direct change-of-mind return costs are payable by the customer. Reimbursement includes the applicable standard outward delivery charge and follows the timing and conditions in the Returns policy. No additional voluntary exchange programme is offered.
7. Damage and replacements
Send your order reference and photographs of the damage to hello@doytcheva.studio. Packaging and label photographs help where available. After examination and confirmation of transit damage, replacement production, packaging and delivery are entirely at our expense. Any return required for the claim is also at our expense.
After reviewing a damaged signed and numbered print, we may give instructions to cross it out and photograph the cancelled copy. Do not mark or destroy it before our instructions. A replacement is recorded against the original order and edition number. This procedure does not limit statutory remedies; if replacement cannot be provided, other remedies, including a refund where applicable, remain available.
8. Legal guarantees
For any guarantee claim, contact Jaime Micheletto at the postal address above or hello@doytcheva.studio. The legal guarantees apply to both standard and made-to-measure goods. They are independent of withdrawal rights.
Legal guarantee of conformity and hidden defects
For new physical goods, a consumer may invoke the legal guarantee of conformity for a defect appearing within two years of delivery. During that period, the consumer establishes the defect, without having to prove that it existed on delivery.
The consumer may request repair or replacement free of charge, within thirty days of the request and without significant inconvenience. The seller may refuse the chosen solution where the statutory impossibility or disproportionate-cost conditions apply. A repaired product benefits from a six-month extension of the guarantee. Where the consumer chooses repair but the seller does not implement it and replaces the product, a new two-year conformity-guarantee period begins on delivery of the replacement.
A price reduction or termination of the sale may be available where the seller refuses conformity, the remedy takes more than thirty days or causes significant inconvenience, the defect persists after an attempt, or the defect is sufficiently serious to justify an immediate remedy. Termination is not available for a minor defect. Any period of immobilisation for repair or replacement suspends the remaining guarantee period until the conforming goods are delivered.
These rights arise under Articles L217-1 to L217-32 of the French Consumer Code. A seller who obstructs the conformity guarantee in bad faith may incur the civil penalty provided by Article L241-5.
The consumer may also invoke the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code within two years of discovering the defect. Where its conditions are met, the consumer may return the goods for reimbursement or keep them and obtain a reduction in price.
9. Copyright
The sale concerns the physical print or cards. Copyright and reproduction rights remain with the rights holder. Uses requiring permission, including reproduction or commercial licensing, must be agreed separately. Statutory exceptions remain applicable.
10. Personal information
Information used for enquiries, quotations, orders, delivery and after-sales support is described in the Privacy policy. Making an enquiry or purchase does not in itself subscribe you to a newsletter.
11. Complaints and disputes
Send a written complaint with your order or quotation reference to hello@doytcheva.studio or the business address above, so that we can seek an amicable solution. Nothing in these terms removes a consumer's statutory right to an available dispute-resolution procedure or to bring proceedings before the competent courts.
12. Applicable law and versions
French law applies, without depriving consumers of mandatory protections applicable in their country of habitual residence. No exclusive court is imposed in disregard of consumer jurisdiction rules. Updated terms apply to future orders. The version communicated and accepted for an order remains applicable to it.