Refund policy

Made-to-measure prints

Print acquisitions are arranged individually, following an enquiry and a written quotation. The dimensions and finish are agreed with you before the order is confirmed.

Where a print is made to your individual specifications or is clearly personalised, the statutory right of withdrawal does not apply, in accordance with Article L221-28, 3° of the French Consumer Code. These orders cannot be returned or exchanged simply because you change your mind. The quotation will identify the individual specifications and explain the applicable withdrawal terms before you accept it.

Production after an order, a signature or edition numbering alone does not remove statutory rights. Standard products that do not meet the legal conditions for this exception remain subject to the withdrawal rights described below.

Postcard packs and other standard products

For eligible purchases made online, you may withdraw within 14 calendar days of receiving your order, without giving a reason. For products from one order delivered separately, this period starts when you receive the last product.

To withdraw, email hello@doytcheva.studio with a clear statement of your decision and your order reference. You may use the form below, but it is not compulsory. Please return the products within 14 days of notifying us, to Jaime Micheletto, 11 route du Tremplin, 74400 Chamonix, France. Contact us for practical packing instructions; prior approval is not a condition of your statutory right.

You bear the direct return shipping costs for a change-of-mind return. We refund the returned products and the applicable standard outward delivery costs. Any extra cost of an upgraded delivery service is excluded. Refunds are issued to the original payment method within 14 days of your withdrawal notice; we may withhold reimbursement until we receive the goods or proof of dispatch, whichever comes first. You are only liable for any diminished value caused by handling beyond what is necessary to establish the products' nature, characteristics and functioning.

Damage in transit

If your order arrives damaged, contact hello@doytcheva.studio as soon as reasonably possible with your order reference, a description and clear photographs of the damage. Photographs of the packaging and shipping label are helpful where available. Keep the packaging while we review the claim, where reasonably possible.

Once transit damage is established, we arrange a replacement entirely at our expense, including production, packaging and shipping. If a return is necessary, we cover its cost. We deal with the carrier.

For a signed and numbered print, we may ask you, after reviewing the damage and confirming the procedure, to cross out the damaged print and send a photograph showing it has been cancelled. Do not mark or destroy it before receiving our instructions. The replacement is recorded against the original order and edition number in the sales register; it is not an additional edition sale.

This evidence procedure does not limit your statutory rights. A missing packaging photograph or failure to report damage immediately does not automatically invalidate a claim. If replacement is impossible, your other legal remedies, including a refund where applicable, remain available.

Defects and statutory rights

The withdrawal exception for genuinely personalised products does not exclude the legal guarantees of conformity or against hidden defects. Nothing in this policy limits those guarantees or other mandatory consumer rights. We do not offer additional voluntary change-of-mind returns or exchanges beyond the rights described above.

Withdrawal form

To: Jaime Micheletto, 11 route du Tremplin, 74400 Chamonix, France — hello@doytcheva.studio

I hereby give notice that I withdraw from my contract of sale for the following goods:
Order reference:
Ordered on / received on:
Consumer's name:
Consumer's address:
Date:
Signature (only if this form is submitted on paper):